FAQ

FAQ

How do I purchase products from lifestreamgroup.com?

There are three ways to purchase Lifestream or AFC products:

Online purchase: Simple, quick and hassle-free way to shop for your health and beauty products. Various of payment methods available to suit your needs. Delivery service is provided. Exclusive products are available for online purchase.

Phone order: Call our Customer Care support at (65) 65357333. Our friendly customer support representative will assist you on your purchases. For local delivery, payment is collected upon delivery. Exclusive products are can be ordered through our customer support representatives.

Major pharmacies nationwide: Please refer to our Store Locator in Singapore.

Each time you add an item to your cart, the items are added to your online shopping cart. From the shopping cart page you can choose to either Continue Shopping or to proceed to Checkout.
 
1.The Checkout will take you through steps to complete the transaction, choose your shipping method and shipping address.
  • If you’re a first time customer, you may choose to open an account with us or you may checkout without opening any accounts. If you choose to open an account with us, you’ll be asked for information to establish your lifestreamgroup.com customer account. Your account must be approved before you can make a purchase.
  • If you’re a returning customer, you’ll be asked for your email address and password. You can also choose to login with your telephone number. 
2.Once you have reviewed the order and entered your payment information, you will be prompted to place your order.
 
3.We suggest that you print a copy of the order confirmation page for your records.

We accept the following payment methods:
  • Bank Transfer (only applicable for local delivery)
  • eNets (Direct Debit / Visa or Master Card)
  • Credit / Debit Card
  • American Express
  • PayPal
What happens when an item is out of stock?

We do our best to keep items in stock, but cannot always predict when an item will become highly sought after or when a shipment to our warehouse will be delayed. 

For Singapore: All in-stock items from your order will ship immediately. Any out-of-stock items will ship once they become available, typically within 5 business days. There are no additional shipping charges. If you need further assistance, contact Customer Support at [email protected]. Include your order number and email address associated with your lifestreamgroup.com account. A customer support representative will help you within one business day. 

For Outside Singapore: We’ll notify you via email if an item from your order is out-of-stock. Do nothing and your complete order will ship as soon as the out-of-stock item becomes available. Out-of-stock items typically ship within 5 business days. If you prefer to cancel the out-of-stock item, contact Customer Support at [email protected]. Include your order number and email address associated with your lifestreamgroup.com account. A customer support representative will help you within one business day.

What is your shipping policy?

For orders shipped by local courier, you can expect delivery within 2 working days, please refer the details to the shipping policy.

 

How do I know if my order has been shipped?

For local delivery, our customer support representative will contact you to confirm the delivery date and time. 

For international shipment, as soon as your order is on its way, we’ll email a shipping confirmation.
The email address you provide is the one we use for any order updates. To ensure lifestreamgroup.com emails are not blocked by your provider’s filter,
you may also want to add [email protected] to your email address book.

 

What if I don’t get an order/shipping confirmation?

Check your SPAM folder. Sometimes lifestreamgroup.com emails are blocked by your provider’s filter. To keep this from occurring, add [email protected] to your email address book. 

If this isn’t the problem, contact Customer Support at [email protected].
Include your concern, order number and the email address associated with your lifestreamgroup.com account. A customer support representative will assist you within one business day.

 

How do I track my international order?

If your shipment is sent via speedpost, your shipping confirmation email will include a tracking number for the order and the delivery carrier’s URL. To review the status of your order, select the link to the carrier’s website and follow directions to enter your tracking number. If you still need assistance, please contact Customer Support at: [email protected]. Include your order number and email address associated with your lifestreamgroup.com account. A customer support representative will assist you within one business day.

 

What are my shipping options?

Singapore orders

  • Standard Courier – FREE on orders over S$120, only S$4 on orders under S$120.

Outside Singapore orders

  • Singapore Speed Post
  • Singapore Air parcel
    View details and rates.
What is lifestreamgroup's return policy?

Your satisfication is important to us. If you’re not happy with any product, return the unopened products within 14 days.

All returned products are subject to inspection by staff of lifestreamgroup. Products found to be altered, used, or damaged will not be accepted as returns. The purchase price of returned items will not be refunded to your credit card until items are inspected and your return request has been approved.

 

How do I return a product?

It’s easy. Contact our Customer Support by writing to  [email protected] or call our customer support respresentative at (65) 65357333. Please retain the receipt(s) of your purchase for the returned product(s).

 

How do I return a gift?

If you are returning a gift, please call customer service (65) 65357333. For verification, please have your lifestreamgroup packing slip available. Gift returns are subject to the posted return guidelines. Approved returns will be refunded to the credit card of the purchaser.

 

Can I make an exchange?

We cannot exchange products for anything other than the originally purchased product.

What if I have a problem with my order?

We make every effort to ensure that your order is correct and arrives in excellent condition. Every packed order is inspected three times for accuracy by our experienced warehouse staff. In addition, all orders are validated by weight to ensure there are no missing or incorrect items. If you do find an error, please contact us immediately via email at [email protected] or call customer service at (65) 65357333.

When your order arrives, please inspect it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, please call or email a Lifestream Group customer support representative immediately to receive further instructions. Please keep the box, packaging materials, and the damaged items for inspection by the carrier. If this is not done, we are not responsible to replace the damaged items.

 

How do I create an account? How do I make changes to my account details?

Accounts are created as soon as you place one or more items in your shopping bag and proceed to “Checkout.” The personal information you have entered establishes your account. Whenever you shop, use this email address and password to sign into your account. You may also create an account as a new customer.

 

How do I change my billing/shipping address?

You have the opportunity to update your personal information during checkout, including billing and shipping addresses. Review the information carefully for accuracy. Once you have submited your order, it is processed right away and we are not able to make changes.

 

Can I reset my password?

You can change your password any time. Select “My Account” near the top of any lifestreamgroup.com webpage and enter your email address and password to access your account information. Under “Account Changes” click the “Edit My Account” Button to make updates.

 

What is “My Wishlist"?

We make shopping easy for your favorite things. Create your own “My Wishlist” page by selecting products you like so you can keep track of what you need. Getting started is straightforward. You can add a favorite from any product detail page by using the heart-shaped button next to each item image. Just click the heart-shaped button and the products will appear on your personal “My Wishlist” page. You can add or remove favorites at any time.

Here are the benefits of having a "Wishlist": 

  • View your list of favorites while you shop.
  • Receive optional email reminders about your favorites
  • Save time when you shop – add to your bag directly from your list

 

How do I unsubscribe from lifestreamgroup.com newsletters and email notifications?

You can email to us or enter your email address into the subscription textbox on our webpage again and the website will prompt you for confirmation to unsubscribe from our newsletters.

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