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Shipping & GST

Local Shipping

We can deliver to any address in Singapore except the airports, offshore islands, Jurong Islands, military installations, prisons, ports, construction sites and PO boxes.

Your order will be delivered within 1 to 2 business days from the date of your purchase. Same day delivery can be processed for order received before 9:30 a.m. only. Delivery hours are between 2 p.m. to 8:30 p.m. on Monday to Friday and 9:00 a.m. to 12:00 p.m. on Saturday. Orders to be delivered on Saturday must be placed before 9:30 a.m. on Friday. There is no delivery service on Sunday and public holidays. Delivery may take longer than seven (7) business days for an item which is out of stock. We will contact you accordingly. If we are unable to fulfill your orders within the stated time frame, we will contact you for further instructions.

Online Price and Good & Service Tax (GST)

Online price is stated at ex GST. Prevailing GST rate of 7% will be charged on all order delivered in Singapore only.

Free Shipping on order over S$120

All Singapore order over S$120 (after discounts have been applied) ship FREE. Any Singapore order of S$120 or less (excluding GST) will incur a standard shipping charge of just S$4.00.

An order is placed when you go through the checkout process , successfully make payment and receive an order confirmation via email.

The terms below apply to deliveries for addresses out of Singapore.

Shipping Charges & Destinations

Our rates outside Singapore

Destination

Estimated Arrival
Fixed Rate (S$)
Service

Brunei, Malaysia, Hong Kong, Philippines, Thailand, Indonesia, Sri Lanka, Taiwan

6 - 12 business days
$9.95*

Singapore Post Air Parcel

1 - 4 business days
$24.95*

Speedpost Worldwide Courier

All other countries

6 - 12 business days
$19.95*

Singapore Post Air Parcel

1 - 4 business days
$44.95*

Speedpost Worldwide Courier

*The fixed rates are limited to parcel up to 5kg. Please contact us if you need to ship a package that exceeds 5kg.

Duties & Taxes

There may be duties and taxes imposed on your order. As duties and taxes vary from country to country, they are not reflected in our prices. Please check with your local Customs Office for those charges, and any additional charges that may apply. We will not be responsible for the duties and taxes that may be imposed on your order.

Shipping Restrictions

Customers are responsible for making sure that they are allowed to import our dietary supplement product. If Customs in your country returns your order to us for any reason, we will refund to your credit card account the total of your purchase minus twice your shipping charge (because we must pay our carrier the same shipping charge to return the order to us), plus any other charges incurred, such as quarantine or warehousing fees assessed by Customs in your country.

Processing & Delivery Time

Orders will be ready for shipping within two (2) business days from the time you make the purchase.

When your order is shipped by Speedpost or Singapore Post Air Parcel, you will receive an email with receipt number and complete information on tracking of delivery service and progress. Please inform us if your package does not arrive after 30 days of shipment confirmation.

Damages

Your order is considered fulfilled once we hand-off the package to SingPost. In the unlikely event your order is lost, misdirected, or damaged in transit, we will have to refer the issue to SingPost. For damages, please provide a description of the damage, a photograph and delivery receipt to us.

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