Dedicated to Health, Committed to Quality

An order is placed when you go through the checkout process all the way to successfully making your payment for the purchases. You will receive an order confirmation via email.

The terms below apply to deliveries for addresses out of Singapore.

Shipping Charges & Destinations

These are fixed rates for packages up to 8kg. If you wish to ship a larger package or ship to a country other that the ones listed in the web site, please email us.

Duties & Taxes

There may be duties and taxes imposed on your order. You will be responsible for the duties and taxes that may be imposed on your order. As duties and taxes vary from country to country, they are not reflected in our prices. Check with your local Customs office for those charges, and any additional charges that may apply.

Processing & Delivery Time

Orders will be ready for shipping within two (2) business days from the time you make the purchase.

When your order is shipped by Speedpost, you will receive an email with complete information on what was shipped and a Speedpost receipt number. However, as SingPost Air Parcel does not provide tracking or delivery confirmation services, please inform us if your package does not arrive after 30 days of shipment confirmation.

Damages

Your order is considered fulfilled once we hand-off the package to SingPost. In the unlikely event your order is lost, misdirected, or damaged in transit, we will have to refer to the issue to SingPost. For damages, please provide a description of the damage, a photograph and delivery receipt to us.

Exceptions

If an item is out-of-stock and you choose to wait for it, the delivery may be later than seven (7) business days. In such cases, we will contact you. If we are unable to fulfill your orders within the stated time frame, we will contact you for further instructions.

Talk to Us

We welcome your questions and comments. You can contact us by email, fax or post:

Lifestream Group Pte Ltd
KA Place #05-01
159 Kampong Ampat (off Macpherson)
Singapore 368328
Tel: 65357333
Fax:65357913