An order is placed when you go through the checkout process , successfully make payment and receive an order confirmation via email.
The terms below apply to deliveries for addresses out of Singapore.
Shipping Charges & Destinations
Outside Singapore
Destination
Estimated Arrival
Fixed Rate (S$)
Service
Brunei, Malaysia, Hong Kong, Philippines, Thailand, Indonesia, Sri Lanka, Taiwan
6 - 12 business days
$9.95
Singapore Post Air Parcel
1 - 4 business days
$24.95
Speedpost Worldwide Courier
All other countries
6 - 12 business days
$19.95
Singapore Post Air Parcel
1 - 4 business days
$44.95
Speedpost Worldwide Courier
These are fixed rates for packages up to 5kg. If you wish to ship a larger package or ship to a country other that the ones listed in the web site, please email us.
Duties & Taxes
There may be duties and taxes imposed on your order. As duties and taxes vary from country to country, they are not reflected in our prices. Please check with your local Customs Office for those charges, and any additional charges that may apply. We will not be responsible for the duties and taxes that may be imposed on your order.
Shipping Restrictions
Customers are responsible for making sure that they are allowed to import our dietary supplement product. If Customs in your country returns your order to us for any reason, we will refund to your credit card account the total of your purchase minus twice your shipping charge (because we must pay our carrier the same shipping charge to return the order to us), plus any other charges incurred, such as quarantine or warehousing fees assessed by Customs in your country.
Processing & Delivery Time
Orders will be ready for shipping within two (2) business days from the time you make the purchase.
When your order is shipped by Speedpost, you will receive an email with complete information on what was shipped and a Speedpost receipt number. However, as SingPost Air Parcel does not provide tracking or delivery confirmation services, please inform us if your package does not arrive after 30 days of shipment confirmation.
Damages
Your order is considered fulfilled once we hand-off the package to SingPost. In the unlikely event your order is lost, misdirected, or damaged in transit, we will have to refer the issue to SingPost. For damages, please provide a description of the damage, a photograph and delivery receipt to us.
Exceptions
If an item is out-of-stock, the delivery may be later than seven (7) business days. In such cases, if we are unable to fulfill your orders within the stated time frame, we will contact you for further instructions. Talk to Us
We welcome your questions and comments. You can contact us by email, fax or post:
Lifestream Group Pte Ltd
KA Place #05-01
159 Kampong Ampat (off Macpherson)
Singapore 368328
Tel: (65) 65357333
Fax:(65) 65357913
