Each time you add an item to your cart you will be taken to the shopping cart page. From the shopping cart page you can choose to either Continue Shopping or to proceed to Checkout.

 

1.The Checkout will take you through steps to complete the transaction, choose your shipping method and shipping address.

• If you’re a first time customer, you’ll be asked for information to establish your lifestreamgroup.com customer account.

• If you’re a returning customer, you’ll be asked for your email address and password. 

2.Once you review the order and enter your payment information, you will be prompted to place your order.

 

3.We suggest that you print a copy of the order confirmation page for your records.

We do our best to keep items in stock, but cannot always predict when an item will become highly sought after or when a shipment to our warehouse will be delayed.

For Singapore: All in-stock items from your order will ship immediately. Any out-of-stock items will ship once they become available, typically within 5 business days. There are no additional shipping charges. If you need further assistance, contact Customer Support at customer_care@lifestreamgroup.com. Include your order number and email address associated with your lifestreamgroup.com account. A customer support representative will help you within one business day.

For Outside Singapore: We’ll notify you via email if an item from your order is out-of-stock. Do nothing and your complete order will ship as soon as the out-of-stock item becomes available. Out-of-stock items typically ship within 5 business days. If you prefer to cancel the out-of-stock item, contact Customer Support at customer_care@lifestreamgroup.com. Include your order number and email address associated with your lifestreamgroup.com account. A customer support representative will help you within one business day.

For orders shipped by local courier, you can expect delivery within 2 working days, please refer the details to the shipping policy.

For local delivery, our customer support representative will contact you to confirm the delivery date and time.

For international shipment, as soon as your order is on its way, we’ll email a shipping confirmation. The email address you provide is the one we use for any order updates. To ensure lifestreamgroup.com emails are not blocked by your provider’s filter, you may also want to add customer_care@lifestreamgroup.com to your email address book.

Check your SPAM folder. Sometimes lifestreamgroup.com emails are blocked by your provider’s filter. To keep this from occurring, add customer_care@lifestreamgroup.com to your email address book.

If this isn’t the problem, contact Customer Support at customer_care@lifestreamgroup.com. Include your concern, order number and the email address associated with your lifestreamgroup.com account. A customer support representative will assist you within one business day.

We accept cash or cheque. You can prepare in advance and pass over to the courier when you receive the good.

For International delivery, We accept the following payment methods:

Visa

MasterCard

American Express

Discover

PayPal

Your satisfication is important to us. If you’re not happy with any product, return the unopened products within 14 days.

All returned products are subject to inspection by lifestreamgroup staff. Products found to be altered, used, or damaged will not be accepted as returns. The purchase price of returned items will not be refunded to your credit card until items are inspected and approved.

It’s easy. The first step is to email to Customer Support at: customer_care@lifestreamgroup.com or call our customer support respresentative at (65) 65357333.

If you are returning a gift, please call customer service (65) 65357333. For verification, please have your lifestreamgroup packing slip available. Gift returns are subject to the posted return guidelines. See our return policy. Approved returns will be refunded to the credit card of the purchaser.

We make every effort to ensure that your order is correct and arrives in excellent condition. Every packed order is inspected three times for accuracy by our experienced warehouse staff. In addition, all orders are validated by weight to ensure there are no missing or incorrect items. If you do find an error, please contact us immediately via email at customer_care@lifestreamgroup.com or call customer service at (65) 65357333.

When your order arrives, please inspect it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, please call or email a lifestreamgroup customer support representative immediately to receive instructions. Please be sure to keep the box, packaging materials, and the damaged items for inspection by the carrier. If this is not done, we are not responsible to replace the damaged items.

Accounts are created as soon as you place one or more items in your shopping bag and proceed to “Checkout.” The personal information you enter establishes your account. Whenever you shop, use this email address and password to sign into your account.

You have the opportunity to update your personal information during checkout, including billing and shipping addresses. Review the information carefully for accuracy. Once you submit your order, it is processed right away and we are not able to make changes.

You can change your password any time. Select “My Account” near the top of any lifestreamgroup.com webpage and enter your email address and password to access your account information. Under “Account Changes” click the “Edit My Account” Button to make updates.

lifestreamgroup.com offers special promotions for many of the products we carry. Special promotions change periodically. While shopping, you can select the “Special Offers” link located at the left of many of our pages. Or view promotions here.